WELCOME TO THE HOUSE OF THOL SHOP!
For more of our projects please visit our website: www.houseofthol.nl.
If you have any questions or remarks don't hesitate to get in touch, we'd love to hear from you.
All prices on this webshop include 21% Dutch VAT.
We accept iDEAL, Paypal, Creditcards and payments via direct transfer.
All payments must be made in full and have cleared before the item is shipped.
If you're encountering any issues with the provided payment-methods, please get in touch and we'll assist you in any way we can.
We ship worldwide with PostNL and aim to ship all orders within 48 hours.*
Orders placed during the Week-end and/or Holidays are shipped the next business day.*
(*Does not apply for custom items.)
HOUSE OF THOL is located in the Netherlands, Europe.
-Shipping within the Netherlands usually takes 2-3 working days.
-Items shipped to other countries within Europe usually take 5-8 working days.**
-Shipping to the rest of the world takes approximately 10-12 working days.** Be aware that customs can occasionally delay shipment.
(** We don't have experience with shipment to every country yet, this is an estimate - feel free to bring us up to speed if we're off)
NB We offer expedited shipment when requested, get in touch for possibilities and prices.
Shipping costs can vary widely depending on the destination.
Please make sure you're aware of the costs before finalizing your order.
Combine shipment to reduce shipping costs:
Within the Netherlands we offer free shipment on all orders over €75,-.
Within the EU free shipment applies when an order exceeds €150,- and we ship for free to the rest of the world if you order for more than €250,-.
Please note HOUSE OF THOL is not responsible for the payment of any import taxes, duties or similar charges which may be imposed over and above ordinary shipping charges.
We take the utmost care in packaging all our products to make sure they arrive at your doorstep in perfect condition.
If something went wrong during shipment contact us immediately and we will do our best to sort out the problem as soon as possible.
- WRAPPING SERVICE
If your order is destined to be a gift, let us know in the comment-box at check-out and we'd be happy to provide giftwrapping for only 50 cents.
We can also add a little personal note for the recipient, just let us know what should be on it (something that easily fits on a postcard, please - we do not spell-check) and we'll add a handwritten message.
- REFUNDS AND EXCHANGES
If you're unhappy with your order for any reason, please contact us within 5 working days of receiving your package. We will do our very best to resolve the problem quickly and/or look for a solution together.
Refunds and Exchanges are considered on a case-to-case basis.
- CUSTOM ORDERS
We're a design studio which means we love custom orders.
Don't hesitate to get in touch if you're looking for that extra special item, we'll be happy to take on the challenge and provide you with exactly what you're looking for.
Our items are available for wholesale, contact us for more information about wholesale prices and minimum order quantities.
- CUSTOMER SERVICE
Please get in touch with any questions or concerns you might have, we enjoy receiving emails so we can improve our store and products.
HOUSE OF THOL
Thomas Linssen & Jana Flohr
6611 KH Overasselt
VAT: NL85 3700023.B01
IBAN: NL 19 TRIO 0197 9422 61